How can I track the delivery of my package?
To track the delivery of your package, you can use the tracking number provided in the shipping confirmation email. With this number, you can access the carrier's website or use their mobile app to track the real-time location of your package and receive updates on its delivery status.
Preparation time for my order.
At Body-Match, we prepare and ship your packages within 24 hours of your order. Our dedicated team ensures careful selection of products, neat packaging, and fast delivery for your satisfaction. Trust us for a smooth and efficient shopping experience.
Know my size at Body-Match
To find your size, you can consult the size guide.
Note that it is also available in all our product sheets.
How to obtain a purchase history?
To obtain a purchase history, log in to your account on our website and go to the 'Order History' or 'My Account' section. There you will find a summary of all your past orders, including details such as purchased products, order dates, and tracking numbers for packages. If you have any questions or concerns regarding your purchase history, please do not hesitate to contact our customer service, who will be happy to assist you.
My order is marked as delivered on the Post website but I haven't received anything.
If your order is marked as delivered on the La Poste website but you have not received it, we recommend following these steps:
- Check your mailbox and any place where the package may have been left.
- Contact your local post office for information about the delivery.
- Check if a neighbor or family member has received the package for you.
If after following these steps you are still unable to locate your package, please contact us directly so that we can open an investigation with the carrier and resolve this issue as soon as possible.